Customer Service
Dear Customers,
.....Being NextLogic's Client
.....Is The Right Move, Right?
.....Thank you !!!
Customer Service
As a part of our solutions we provide complex Customer Service to our customers:
- Telephone consultation - phone, skype and e-mail support advice and assistance
- Assistance in training staff
- 3 months comprehensive warranty period (including maintenance and support)
- On line consultation services and help
- On line reporting and fixing of system errors
- On line user manuals
NextLogic support and maintenance contract:
- develop and provide corrections, changes for any defects, errors or malfunctions in the system limited to already developed functionalities
- provide any small improvements, modifications and enhancements within existing scope of system functionalities
- provide server monitoring, maintenance and upgrades (upgrade of database server, OS, application server)
Value Added Services
NextLogic offers a range of complimentary added value services to its customers:
- IT consultancy
- IT needs analysis
- IT decisions analysis and review
- IT systems design and implementation
- Open Source implementation advice
- Assistance in obtaining government grants & funds
- Web design services
